October 2011
"I wanted to thank each of you for the incredible amount of work, expertise, and team effort that you put into our two recent events in San Diego  - the customer event and the [convention booth] and symposium. We received VERY positive responses on both events and the quality of the materials from throughout the organization.... from our new president – one of whom stopped just now by as I was writing this, the regional teams, our own Global Marketing team, and, most important, our customers."

"Dear Gray Team:

What a trip! And I mean real "trip" - the laughter, the tears, the bruises, the sleepless nights, the power cut.... I could go on but all that remains for me to say is what a truly amazing team you are. It was a pleasure from start to finish to work with such a professional AND fun team.

My enormous thanks for all your work to make this third even, and the journey we've been on unprecedented in R&D, unprecedented in the corporation and, according to our facilitators "unprecedented externally".  We have created a very special moment for R&D and for ourselves - I will remember this forever.

Yours, in awe..."

June 2011
"It was great to work with you and I wanted to let you know how much I appreciated your professionalism, courtesy and attentiveness to the group and the meeting."

"Thank you for working with us on this meeting. Everything went off without a hitch which is a credit to you and your team. The National Sales Meeting is a significant event for our organization. Meetings such as this go a long way in helping representatives formulate their opinion of the company, its culture, and its management. Thanks to you and Gray Consulting, we were able to successfully achieve our goals of hosting a highly professional and productive event. Thanks again for your professionalism, flexibility, and overall attention to detail. Our meeting would not have been the success it was without the contributions of you and your team."

"Dear Gray Team:
I wanted to thank you all for your hard work on the meeting - great job!  Your team had everything under control with the logistics. Thanks for keeping me sane!"

"I think everything went very smoothly with the Boston SAB. [She] did a wonderful job of making everything run seamlessly and look effortless. In spite of a very aggressive timeline – we had two very successful meetings. The post meeting evaluations were glowing (both meetings rated logistics a 5 on a 5 being excellent scale). I can’t think of anything specific to comment on that would improve future service."

May 2011
"HUGE thanks to all of you! Our two Scientific Input Engagement programs were, by all accounts, extremely successful. Couldn't have done it without you."

"I would like to compliment you and the Gray team on a great meeting - especially in light of the last minute challenges. It was a well-executed and successful meeting."

"Thanks again for your excellent care and outstanding support prior to and during the meeting last Friday. Your flawless efforts and commitment certainly ensured a successful result. Look forward to working with you again...very soon."

"The annual Incentive trip was a huge success - your on-site team did an absolutely fantastic job and our attendees really enjoyed themselves."

March 2011
"The meeting was a great success and I received very positive feedback from both internal and external attendees. The planning of the meeting was well organized and although met with a few very last-minute requests, you came through and executed a great event. Additionally, all logistical planning/management and onsite support was well-executed and greatly appreciated. I have always gauged the success of my meetings on two things: 1) the appearance that it is effortless and 2) I am not panicked about anything. Congratulations on meeting both of these objectives.
Thank you for your help and expertise with this meeting. I look forward to working with you in the future."

February 2011
"Its been great working with you both. We were sure to let Alison know how talented you both are, how well you know the...program, and what great partners you have been…that this is not always the case with third party planners, but that we know why she feels SO very comfortable with her program in your hands. Your attention to detail and understanding of client and guest needs, and your experienced travel staff truly sets the hotel up for success. Please let me know if you ever need an endorsement for future business!"

"GCI is a great partner for us, but I know it’s the two of you who truly bring this crazy program together.  The dedication and relationship you have developed with my team, our other business partners along with the trust our senior leaders have in you is truly piece of mind to me.  Cannot thank you both enough for all that you do!  I (and the entire team) are thankful for you both.  We couldn’t do this without you!  Safe travels and enjoy a long, well deserved and overdue weekend!"

"...a huge job well done to all of you and the rest of your staff.  Once again you guys went above and beyond and really shined.  The team was extremely happy and I haven’t heard any complaints...You guys all deserve a vacation  - get home safe and enjoy the long weekend!"

January 2011
"Thank you for all your help with GI and especially the latest Nashville program, I really appreciate all that you do for us and I'm grateful that you are part of the family. With all the late changes and curveballs thrown at us - you managed to pull it off gracefully once again."

September 2010
"Hi Scott, Thank you so much for the book, Maestro.  I’ve read Ben Zander’s book which links his experience teaching music and conducting the Boston Philharmonic to lessons in leadership, and I look forward to reading this one.

It seems to me apropos that you are part of our unprecedented event to focus on leadership in R&D.  We talk about the concept of “shadow of the leader” – how the behavior of an organization mirrors the behavior of the leader.  My experience is that your whole organization reflects your care and attention to excellence in service and support.  In all the years that I have worked with you and your team (since my first conference in 1998, I think), I have never had a single sub-optimal GCI experience.

I don’t think I could have tested your ability to respond with incredible efficacy any more than I did in February, when we cancelled the meeting.  Second to that would be now, actually delivering this meeting.  Which has been, as usual, closer to perfection than I could really reasonably expect – given 2700 people from around the globe, 4 hotels, a convention center, 10 chartered jets and all the moving parts.

So it’s one big compliment to say I always feel safe in partnering with you for critical delivery, large or small.  It’s one more (or I hope you see it as a compliment) to say that if I ever retire from what I’m doing, I could imagine coming to work with you – it would be fun to be part of a team that always delivers excellence to the customer (no matter what challenges and chaos may be going on ‘behind the curtain!’).

Be well and thank you for helping to make our event a huge success."

August 2010
"GCI were a fantastic team to work with. No request was too much trouble. Their hard work and attention to detail certainly made the summit the success it was. I found it a real pleasure working with them and they certainly made my life as the summit project manager much easier.

To top it off, Gray have given us cost savings, allowing us to come in well under the original budget. I would most certainly recommend Gray."