June 2010 - "I was an attendee at the event at the Marriott Hotel last week, and I would like to highlight the excellent attention and service of [your staff]. I have some restrictive dietary requirements and [her] attention to detail and her continuous follow up was absolutely superb! [She] listened and was always on hand for questions and to make sure that meals were handled appropriately and timely. I cannot tell you how much I appreciated her management of the events and I want to thank her for doing such a marvelous job!"

"I wanted to let you know that our summit was a resounding success! This would not have happen without your magnificent team. [They] could not do enough for me and made my life so easy. As for the rest of the crew, they were exceptionally excellent! They were a real pleasure to work with. I knew that I had a great support there for me throughout the whole of last week and that helped decrease the anxiety surrounding any meeting this large. I want to congratulate you on a wonderful team. Be assured that I would gladly recommend Gray for any future events without any hesitation!"

"I can only second what [she] said – a big thanks to team in the office too, nothing was ever too much to ask . It has been an absolute pleasure."

"I wanted to thank you both most sincerely and from the bottom of my heart for helping me make the summit a resounding success! I have received so many notes of thanks, not just from senior management but from many delegates. They all thoroughly enjoyed the summit and got a lot of out of it. I have really enjoyed working with you both."

"I want to “piggy back” on everything said. I have worked with a lot of different events management companies during my career and by far Gray has been the absolute best!!! Your staff is incredible!!!I will sorely miss the day to day contact but I have no doubt we’ll work together again."

"Thank you to you both and the extended team for all your patience and flexibility in arranging the Frankfurt meeting. Everything went well at the meeting and now just await the invoices.... :) It was great working with a professional team and I look forward to the opportunity in the future."

"Thanks, an excellent program! You and your team did a wonderful job, many thanks..."

"I just wanted to communicate to you the success of the <meeting>. It was a pleasure to work with <the GCI team>. They are professional and knowledgeable about what they are doing. It was very apparent that they enjoy their work and take pride in it. I t was very easy for me to come in and work along them as a team. Yes, most people will say that is my job however, it makes a difference when their job helps to make my job so much easier. Again, thanks…..I will work with them again, any day. "

"Thank you so much for 2 wonderful meetings. Everything was done as planned with no surprises. Much appreciated."

“Please continue to use the <Gray> consulting team. They are like old friends and always make the trip so much better.”

May 2010 - "Thank you both so much for organizing ANOTHER great meeting. We are finishing up, and I wanted to let you know that is was great. Everyone came and left happy, thanks to you and your wonderful team. My compliments to the on-site team - they responded to a few hotel issues efficiently and as always delightfully."

"Thank you and welcome back from another amazing program!!!! Well, everyone is happy... Look forward to more in the future with you!"

"Just a quick note of comment and compliments on (your) organizational assistance and great support prior to and during the meeting in Amsterdam last weekend. It was a very well-organized and successful program with credit due to both of them. I especially enjoyed working with (you) on-site and much appreciated (the) efficiency, personal commitment and sincerity to ensure our meeting success.  I look forward to working with (you) again on a future opportunity."

April 2010 - "Thank you for all your dedication, assistance and support with this meeting. Your experience and knowledge was something that I value and help me tremendously to plan and execute the (meeting)."

"(We) got back on Wednesday. After finding no surface transport of any sort in Madrid, we flew to Bilbao and found plenty of hire cars, and we drove 1000 miles to a ferry. Thanks for all your support in and out of Philadelphia. With it, we had an easy time of the crisis, compared to those travelling without support."

"I arrived home today and would like to thank you for the hospitality after this unforeseen volcanic event. I would also like to thank  Travel Services and Lindsay and her team for handling the problem.  I think that with your help I was able to return much faster compared to having tried to arrange it myself.  Thanks again and also thank you for the great meeting."

March 2010 - "...you always do such a great job and I just want you to know how much you are appreciated."

"...The arrangements were very successful and we will definitely work with you again!"

"I just off the phone with (the meeting sponsor) and she has nothing but great comments to share with me about the Gray team. She told me that she definitely sees the value of Gray and looks forward to working with you all on many more meetings."

"Thanks so much for your great work at the meeting yesterday. Your organizational skills and professionalism are definitely top notch!"

February 2010 - "Your team was spot on! Thanks for such a fabulous meeting."

"Thanks for your help last weekend at NADA. We didn't have many bumps to worry about in the scheme of things - just the way I like it. I only heard good things from the dealers and attendees. Your help was really appreciated. Hopefully we'll keep selling some cars so we run another nice program in San Francisco next year. You were great!"

"Thank you so much for making everything wonderful"

"I want you both to know how much I appreciate your support and how great a job you do!"

January 18, 2010 - "I could not have been happier with (your team)….(they) are aces in my book…the conference went well and the feedback was fabulous with regard to their support.  Thanks and look forward to working with you all again…."

December 22, 2009 - "I just wanted to take a quick moment to thank you for a wonderful year of meeting planning and execution.  Your assistance and support during the good times and the not so good times has proven to be invaluable.  Your professionalism and level of service is incredible and continues to exceed my expectations.  As we gear up for another busy year of meeting fun, I look forward to working with you, all.

I wish you and yours a wonderful holiday season and hopefully some time off to recover.  Take care and see/talk to you in 2010."

November 13, 2009 - "THANKS, as always you guys are awesome!!"

"I wanted to thank you again for all your help in setting up the <meeting>. We are still collating the surveys but the verbal/e-mail feedback was very positive. I think the meeting was a great success thanks to your efforts. As well as the planning and set-up, you and your team's hard work was very evident in maintaining the smooth running of the meeting - really appreciate it."

June 06, 2009 - "Thank you and your staff for a wonderful week! You were outstanding and I truly appreciated the extra efforts to accommodate my unfortunate last minute requests."

"YOU, Miss Heather - did an OUTSTANDING JOB. What a great trip -- what great staff at Gray Consulting. What a wonderful spot -- it was one of the best weeks of my professional life!"

"I can't thank you enough for the work that you and your contracted vendor did to make the Masters trip memorable. Every single person that I met from your shop and from Gray was superb, helpful and completely customer driven. It was wonderful being pampered."

"I've been fortunate to have been on 4 of these wonderful trips and this event wins hands down. The venue was spectacular, the attitude was spot on and I've never seen so many people let their collective guards down and just enjoy themselves. The gifts were amazing, the entertainment was fun and the excursions were a blast. "

"Having done meetings in the past, I know these things don't happen by accident, so thank you for all you and your extended team did to make this the most spectacular Masters meeting I've ever attended."

"A special thanks to you Heather! Hope you all made it home safe and sound."

"You and your team get rave reviews (on the survey)! You did an excellent job and I wish you and your team continued success."

"I would simply say that it was an absolutely amazing trip that exceeded every expectation. Gray Consulting staff were extremely friendly and helpful."

"Lori, You did a great job and my feedback will certainly show it. Thanks to your people for a job very well done."

"This trip was one of the greatest experiences of my life. I can't imagine how you could possibly improve, so I would love to provide that feedback. Your staff was phenomenal. It was a trip of a lifetime. Thanks for your hard work to make it so enjoyable."

"I had a wonderful trip and so impressed with all the hard work your team did! It was absolutely perfect....Everything was great. I just completed the survey. Thanks for making the trip so special."

"Thank you for coordinating this amazing Awards Trip. As my survey indicated, the staff performed flawlessly and this truly will be a trip that we will always remember. It was excellent. We totally enjoyed it."

"The staff at Gray Consulting did an unbelievable job. They made my stay even more enjoyable."

"It was a fantastic trip! I hope I win again! Thanks for all your hard work in organizing the fun. The Gray Consulting staff were wonderful!"

"Thanks Lori for making our stay in St Kitts very enjoyable. My wife and I both had a great time and we enjoyed getting a chance to meet you in person. If you decide to open up your own travel business, we want to be one of your many clients. Thanks again."

"Thanks again for giving my husband and I a wonderful and completely worry free trip to St. Kitts; we were in the Wave 1 group! I have described the trip- with the heighest of marks to my colleagues that have asked about the trip."

April 6, 2009 - "On behalf of <management> and the winners, I wanted to extend my sincere appreciation to ....the GCI Team for what I thought was an OUTSTANDING TRIP!!! I can't begin to tell you how many people came up to me to share how impressed they were with you and the travel staff. Whether it was helping to coordinate flights, accommodating as best one can any special requests and for the top notch level of service throughout the trip, I was very pleased with all of your efforts. Having attended and hosted many, many award trips over the years and having worked with many internal and external meeting teams, I can honestly say, our team is second to none! Thanks again for making this trip a memorable one for all of our award winners!"

"I also wanted to take a moment to thank you both for excellent job you did in the planning phase and during execution of the meeting. I am so glad that everything went so smoothly right from inviting the internal/external experts to travel to lodging to [the] actual conduct of the meeting. Thank you so much for your flexibility and availability all the time. I cannot appreciate enough the support you provided."

"I just wanted to let you know that the meeting went very well yesterday and that Gray Consulting did an excellent job. I would like to thank you for your help in planning this meeting and with all the logistics."

"The meeting went off without a hitch and <your on-site staff> was excellent. Thanks to everyone at Gray for making our meeting a big success."

"Now I can relax since I know that Gray is here"

"Both meetings ran extremely smoothly and were received enthusiastically by all the attendees and the Franchise. In large part, this was due to the careful planning and support provided by <your colleague>. She took care of a myriad of details and changes for these meetings. Even with all of the challenges, she went the extra mile to ensure that the meetings were successfully sourced. She was a pleasure to work with and I wanted to recognize her for these efforts."

"People always take the time to write complaints but have less time to send notes when things go well. I wanted to take a minute to acknowledge the precious help I received so far from you and especially from <your colleague>, my daily contact and tactical partner. It is very important for <my company> to conduct the experts engagement meetings successfully, to provide an uneventful and pleasant overall experience to our advisors, and to project a very professional image in a well orchestrated meeting. To achieve this we need several important skills that she is demonstrating on a daily basis: - good communication: timely, coordinated, responsive and available (i.e., when I pick up the phone or need a document) - responsiveness in action (not just in communication - and because we both strive to be responsive, we have great teamwork) - follow-up and follow-through (gaps in follow-through are "dropping the ball" and this is not happening) - ability to juggle new and unexpected situations - professional demeanor - pleasant attitude. Of course things happen and we are all learning along the way, but what is important is how things are handled when they happen, and this is where all of the above comes into play, to bring any hiccups swiftly back on track. So thank you all and especially to <your colleague> for a great partnership. I am putting my new meetings on the calendar for 2009 and I look forward to arranging them together (with military precision, no less)."

"Just a quick note to let you know what an amazing job <your colleague> did in sorting this all out for one of our advisors. She is not only wonderful at her job, but she is very pleasant in her interactions with our advisors onsite (and when communicating via email). I believe that she is the model of what all Gray employees should be. She never ceases to amaze me -- for she learns from the challenges and opportunities, and gets better with every meeting."

"I wanted to personally thank you again for one of our best meetings in <our company's> history. I would like you to share the attachment with your entire team. Please know that I mean it when I say you're the best business partner. Once again we had a successful meeting, we sent home a team of happy and energized people."

"I wanted to take the time to personally thank you on behalf of <our company> and the entire sales team here for a fabulous meeting. Although you were given a very modest budget this year, you and your team made this meeting really standout. In today’s business, it is really hard to find a company like yours, "Gray Consulting”. An outstanding team that is truly dedicated to their customers in good times and bad, a company that no matter what, pulls through 110%. Your loyalty, talent and, don’t let me forget to mention, your constant professionalism are to be admired. These are the qualities that make you stand out among the other competition. Your personal attention to detail, and the creativity is what made this meeting so memorable. The energy in the room was contagious. Without you and your team we could not have done it! Thank you again for making our 2009 National Sales meeting one of our Best!"

"Belated thanks for your help with a successful event for <our company>.I know in the scheme of things it wasn't a big program, but everything went very well and was completely organized from start to finish. The execs were pleased (and their happiness is my happiness). Anyway, hopefully <our> business will continue to be relatively strong so we can do it all again next year. You both were great!"